Publisher plus reviews3/13/2023 The fact is that Ancestry sells their "All Access" subscription, which is already at an OBSCENELY HIGH PRICE and then, when you try to access, they try to bilk you for more even money. and Ancestry (another ripoff scam) need to be subjected to a class action lawsuit for their extremely deceptive "All Access" claim. Contact not valid!!!īait and Switch Scam just waiting for a Class Action Lawuit When they respond to the complaint and give an email in which to contact, I tried everyone of them. poor customer service!! Oh….I didn't find this website useful either, hence why I want to cancel!!! I also just read the other reviews in this site. IVE DONE THAT AND IT KEEPS KICKING ME OUT!!! Beware of the inability to get in contact with them. Now, when I try to submit another message to them, I get a prompt if “OOPS. There is no cancel button on my accounts:subscriptions page. In their website it states to go into account and click the “cancel” button. In one of the emails, it states that I must notify them within 2 days of being charged (after trial). I sent them 4 messages and get an email stating they’ll get back to me and I won’t get service any quicker by responding g to their emails. Please email to Again we apologize for the frustration you have felt and I am happy to further assist you.Ĭan I give a rating if “ZERO”? I have been trying to cancel a subscription and can’t get any help. and the last 4 digits of the card that is being charged. I need your email address that is associated to the account. As far as cancellation I am happy to further assist you. Available dates may vary depending on the specific newspapers. With this level we are able to provide access to our customers to content as recent as last month. We had to pay more to get permission to upload that content to our website, and therefore require an upgraded subscription level, Publisher's Extra. An agreement with the copyright holders/publishers has been made to be able to digitize these records. There are some exceptions to this dependent on the newspaper, but 1923 is typically the copyright year. Almost everything 1923 and after is still under copyright and is the Publisher's Extra content. Our Newspapers Basic subscription covers content anywhere from the 1700's up to the year 1922. If you would like a refund please email me at with your email address that is associated to your account and the last 4 digits of the card that is with the account. Not all members want Publisher's Extra and need papers from earlier years.
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